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Segment
in
X12 Release 003030

PRR Problem Report

To describe a product condition when presented for service or a recall notice or a service bulletin
Sequence
Element
Name
Type
Requirement
Min
Max
Repeat
01
350
Assigned Identification
String (AN)
Optional
1
11
-
Alphanumeric characters assigned for differentiation within a transaction set.
02
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
C0204
PRR02 identifies the source of the following Complaint Code contained in PRR04.
Codes (72)
03
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
C0302
PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the Complaint Code contained in PRR04.
04
Complaint Code
Identifier (ID)
Conditional
3
6
-
Code identifying the basic reasons why this item is being repaired
R0405
PRR04 is the Complaint Code as reported by the customer.
Codes (5)
05
Description
String (AN)
Conditional
1
80
-
A free-form description to clarify the related data elements and their content.
06
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
C060809
PRR06 identifies the source of the following Service Classification Code or Severity Condition Code contained in PRR08 and PRR09 respectively.
Codes (72)
07
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
C0706
PRR07 specifies a particular table of codes maintained by the agency identification in PRR06 for specifying the Service Classification Codes contained in PRR08 and the Severity Condition Codes contained in PRR09.
08
Service Classification Code
Identifier (ID)
Conditional
1
4
-
Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes
PRR08 identifies the gross reason for the service action.
Codes (19)
09
Severity Condition Code
Identifier (ID)
Conditional
1
2
-
Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall
PRR09 identifies the urgency or severity of the condition which results in a service action.
Codes (4)
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Stedi is a registered trademark of Stedi, Inc. Stedi's EDI Reference and Mapping Guides are provided for marketing purposes and are free of charge. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.