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Segment
in
X12 Release 003030

RC Root Cause

To specify the specific part responsible for a customer complaint in a request for service of a product and/or to describe the particular failure mechanism in a failing part or assembly
Sequence
Element
Name
Type
Requirement
Min
Max
Repeat
01
235
Product/Service ID Qualifier
Identifier (ID)
Conditional
2
2
-
Code identifying the type/source of the descriptive number used in Product/Service ID (234).
P0102
Codes (275)
02
Product/Service ID
String (AN)
Conditional
1
30
-
Identifying number for a product or service.
RC02 contains the part number of the assembly or part that is the fundamental cause of the customer complaint.
03
Name
String (AN)
Optional
1
35
-
Free-form name.
RC03 would contain the name or identify code of the manufacturer that supplied the part.
04
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
C0406
RC04 identifies the source of the codes in RC05 and RC06.
Codes (72)
05
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
C0504
RC05 refers to a specific table belonging to the agency specified by RC04.
06
Casual Part Condition Code
Identifier (ID)
Conditional
1
3
-
Code describing the condition of the part or assembly that is the root cause of the problem being reported or repaired
R0607
RC06 or RC07 describes the condition of the part or assembly that is the root cause of the problem being reported or repaired.
07
Description
String (AN)
Conditional
1
80
-
A free-form description to clarify the related data elements and their content.
08
Free-Form Message Text
String (AN)
Optional
1
264
-
Free-form message text.
RC08 can be used to describe a root cause condition. It may be used only in conjunction with either RC06 or RC07.
09
Yes/No Condition or Response Code
Identifier (ID)
Optional
1
1
-
Code indicating a Yes or No condition or response.
RC09 refers to whether a part was repaired or replaced. A "Y" indicates it was repaired. A "N" indicates it was replaced.
Codes (3)
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Stedi is a registered trademark of Stedi, Inc. Stedi's EDI Reference and Mapping Guides are provided for marketing purposes and are free of charge. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.